We ask that you carefully read these Terms and Conditions before placing your order with Cleeve Outdoors .

To contact us, please call our shop on 01242 674477 or email hello@cleeveoutdoors.co.uk

PLACING AN ORDER AND ORDER CONFIRMATION

Placing an order is very straight forward. Changes can be made to the contents of your basket at any stage by clicking the basket at the top right hand side of the screen on each web page.

Once you are happy with your selection you can proceed to the checkout and finalize the order details.

In completing the order process you will be asked to confirm that you have read and accepted our Terms and Conditions.

Having submitted your order you will then receive a confirmation of your order by email. This email will confirm your order ID Number, the items you have ordered and the delivery address. If you do find that there are any mistakes please telephone us on 01242 674477 or email us at hello@cleeveoutdoors.co.uk as soon as possible.

PRICES AND PAYMENT

At Cleeve Outdoors we make every effort to ensure that prices and products shown on the website are up to date and complete. The price charged for an item is the price as listed at the time the order is placed. Inevitably there may be some price fluctuations or a product may become unavailable. In this event you will be notified promptly and offered the option to choose another item or to cancel the order. 

DELIVERY

At Cleeve Outdoors we are committed to offering the best service to our customers. To this end we have a variety of shipping methods available to offer the fastest and the most convenient service to our customers.

You can expect that, in most cases, the order will be despatched from our warehouse within 24hrs of being placed.

Orders placed before 1pm with the option chosen for a 24hr delivery will be despatched that same day.

Our delivery charges hold no nasty surprises and we make the options and the charges clear from the outset.

Delivery to the UK is charged per complete order regardless of how many items are ordered. The cost of delivery is one low price.

Orders despatched via UK Mail are tracked and will require a signature on delivery.

Orders despatched via Royal Mail are on a first class service.

Only orders to UK addresses are accepted at this time.

If you miss our 1pm deadline for next day delivery, but urgently need an order, please call call our on 01242 674477 to place the order. This is a discretionary service and may not be available at peak times, but we will always do our best to accommodate any special requirements. This service will incur an extra £1.00 Last Minute Charge on top of the normal delivery charge.

If you have special delivery instructions or requirements please call us and we will do our best to accommodate your needs.

Please note that even though it is rare for an order not to arrive in the specified time, we advise that orders are placed in good time to account for any delays that are beyond our control such as adverse weather conditions, fire, flood, strike or any act of God to avoid disappointment.

Next day delivery option is not available for the Highlands, Islands and off shore UK deliveries. Postcodes in the category are AB31-38,AB40-56,IV,KW, PA21-38.PA41-49,PA60-78,PH4-44,PH49-50,ZE,BT,IM,and the Channel Islands. Please allow one extra day to the delivery service chosen for these destinations.

OUT OF STOCK & BACK ORDERED ITEMS

While we make every effort to accurately reflect our stock levels on our website, there are times between uploads of information where there may be a delay in adjusting the figures. This could result in an item ordered being out of stock. You can place an order for an item listed on the website as out of stock. In either of these cases our customer service team will contact you immediately to inform you of the expected re-stocking date and an estimated delivery date for the customer. No funds will be taken for any items held on back order. By keeping open an order, for a back ordered item, means that you are first in the allocation of new stock when available. We will keep you informed on a regular basis as to the status of your order.

INCORRECT, UNWANTED OR FAULTY ITEMS

Please refer to our full returns policy for specific information on returning items that are unwanted, incorrect or faulty. 

DON'T SEE WHAT YOU REQUIRE?

If you are searching for a specific item, but cannot find this listed on our website please give us a call on 01242 674477 for advise or email us at hello@cleeveoutdoors.co.uk. We can obtain any items not listed by placing of a special order.

DOING OUR BIT FOR RECYCLING

At Cleeve Outdoors we do our best to recycle where possible. As a result ,when packaging orders, we will use cardboard boxes from stock delivered to our warehouse. Please don't be alarmed if you receive items in boxes that do not match the items ordered.

PRIVACY PROMISE

We are very sensitive to our customers privacy and adhere to guidelines set out in the Data Protection Act 1998. We will not pass email information to a third party.  We will only supply your telephone number to a known and trusted supplier with your prior agreement, only for cases where this was needed, like to assist couriers in the delivery of your order or for input of a more technical nature than you could provide.

Any emails sent containing special offers or information will always include a link, to give you the option, to remove/unsubscribe yourself from any future mailings.